NOTE: Any time Rewards or “Rewards Program” is mentioned in these FAQs, it applies to both Marriott Rewards® and The Ritz-Carlton Rewards®.
Can I earn Starpoints®, Elite Night Credits and receive SPG benefits during stays at hotels in the Rewards portfolio? And can I earn Rewards points, Elite Night Credits and receive Rewards benefits for stays at hotels in the SPG portfolio?
Until August, the programs will remain separate: SPG members will continue to earn Starpoints and receive SPG benefits at hotels participating in the SPG program, and Rewards members will earn Rewards points and receive Rewards benefits at hotels participating in that program. You’ll need two accounts—one for each program. In August, we’ll combine the programs into one, and you’ll be able to seamlessly book, earn points and redeem points. You will need to combine your accounts online prior to arrival at the hotel to receive the benefits from your combined status. You’ll also receive the same earning and Elite status benefits across all 6,700 hotels and 29 hotel brands. See our Member Benefits page for more information.
Can I see my Rewards and SPG information in one place online or via my app?
Until August, your Rewards and SPG account balances, Elite Night Credits and reservations will remain separate as they are today. We’ll notify you when you can combine your accounts so that you’ll have a single account with one member number, one login and one profile. In the meantime, log in to Rewards > to see activity in that account; log in to SPG > to see your account information there.
How do I see all of my points and nights balances in one place?
You can see all of your points and nights balances in one place after you combine your Rewards and SPG accounts. Your newly combined account should accurately reflect all your nights and points.
In August, when the programs come together, what will happen to any existing reservations I have at hotels in the Rewards or SPG portfolios?
All existing reservations are secure and there will be no changes or need to take any action. However, if you have accounts with Rewards and SPG that you choose to combine in August, you will be able to view and manage your existing reservations from that single account. For stays booked with points, if you modify your stay dates after August, you will be subject to the new Free Night Award Chart point values. Extending your stay or shifting your stay dates will result in a recalculation of points required for your reservation.
Can I book Marriott, The Ritz-Carlton and SPG hotels on the same website or in the same app?
How will I earn points as an SPG member? What happens to my existing Starpoints?
Your existing Starpoints® will convert to points and your balance will be multiplied times three during a one-time conversion. You’ll then earn 10 points per $1(USD) spent on eligible hotel charges at any of our 6,700+ hotels across 29 hotel brands, except at Element, Residence Inn and TownePlace Suites hotels, where you’ll earn 5 points per eligible $1(USD).
How will I earn points as a Rewards member? What happens to my existing Rewards points?
Your existing Rewards points balance will remain unchanged, and you’ll continue to earn 10 points per $1(USD) spent on eligible hotel charges and 5 points per eligible $1(USD) at Element, Residence Inn and TownePlace Suites hotels. Eligible hotel charges will include the room rate and qualifying incidentals charged to your folio at all participating brands and hotels.
What is happening with airline partners and will I still be able to transfer points to frequent-flyer miles?
In August members will have access to more airline partners than ever before, with more than 40 total airline partners. This includes new options for Rewards (Virgin Australia, Aegean Airlines, Air New Zealand and more) and new options for SPG (Qantas, JetBlue, Turkish and more). You’ll still be able to transfer points to frequent-flyer miles, and the new ratio will be 3 points for one mile. And, for every 60,000 points transferred to miles, we’ll add a 15,000 point bonus providing you with a total of 25,000 miles in the airline program of your choice.
Are there any changes to the RewardsPlus program with United MileagePlus?
There are no changes to the United RewardsPlus > offering. If you have Platinum Premier Elite status, you will still be able to link and upgrade your United MileagePlus Account to Premier® Silver status. In addition, all members receive bonuses when converting points to United MileagePlus miles and on RewardsPlus Hotel + Air Packages.
Are there any changes to Crossover Rewards™ with Delta SkyMiles?
Crossover Rewards will continue through July 15, 2018, with all current benefits being honored through that date. Link to Crossover Rewards with Delta SkyMiles >
Are there any changes to Your World Rewards™ with Emirates and Eastern Explorer Rewards™ with China Eastern?
All current benefits will be honored for registered members. After July 15, 2018, registration into these programs will be temporarily unavailable. We will be sure to share more information shortly. Learn more about these programs using the links below. Link to Your World Rewards with Emirates > Link to Eastern Explorer Rewards with China Eastern >
Have all the changes been announced, or will there be more?
All substantial changes to the program were announced in April and will go into effect in August. If any new changes are made, as always, we’ll make sure to notify our members as soon as possible.
Elite Tiers & Benefits
What will my Elite status be in August?
In August, we will introduce new Elite tiers providing members with the best benefits from the combined programs. Elite levels include Silver Elite (10 nights), Gold Elite (25 nights), Platinum Elite (50 nights), Platinum Premier Elite (75 nights) and Platinum Premier Elite with ambassador (100 nights and $20,000 in qualifying annual revenue). Existing Elite members continue to be Elite and will simply be mapped to a new, but similar tier level (see below) in August. Members who combine Rewards and SPG accounts could also receive a higher Elite tier, as mapping will be based on combined activity starting from January 1, 2018 across Rewards and SPG. Existing Elite members will receive the following status in August: SPG*:
- Corporate Preferred members and Preferred Guest Plus members receive Silver Elite status.
- Gold Preferred members receive Gold Elite status.
- Platinum Preferred members receive Platinum Elite status.
- Platinum Preferred members with 50 nights receive Platinum Elite status.
- Platinum Preferred members with 75 nights receive Platinum Premier Elite status.
- Platinum Preferred members with 100 nights receive Platinum Premier Elite status with ambassador.
* Existing SPG Preferred members with 10-24 nights receive Silver Elite status. MARRIOTT REWARDS/THE RITZ-CARLTON REWARDS:
- Silver Elite members with <25 nights receive Silver Elite Status
- Silver Elite members with 25 – 49 nights receive Gold Elite Status
- Gold Elite members receive Platinum Elite status.
- Platinum Elite members receive Platinum Premier Elite status.
- Platinum Elite members with 100 nights and $20k in qualifying annual spend receive Platinum Premier Elite with ambassador
How will my stays with Rewards and SPG be counted toward my Elite status starting in August?
In August, we’ll notify you when you can combine your accounts. We’ll combine your Rewards and SPG Elite Night Credits from this year and count them toward a singular Elite status recognized equally across all hotels. Elite tiers will be achieved through qualifying nights. However, throughout 2018 we will continue to honor Elite achievement via stays > at SPG hotels that occur in 2018. Learn more about Elite status qualification and benefits at our Member Benefits page.
As an Elite member of the Rewards or SPG program today, how will my room-upgrade benefit be affected?
In August, Gold Elite members will have the option to receive an Enhanced Room Upgrade (preferred view, higher floor, newly renovated). Platinum Elite and Platinum Premier Elite members will also have the option to receive an Enhanced Room Upgrade, including Select Suites. All upgrades are based on availability at check-in.
Is complimentary breakfast available for Platinum Elite members?
|BRANDS||POINTS PER STAY||DAILY BREAKFAST FOR MEMBER + 1 GUEST||US, CANADA AND EUROPE (Per stay unless noted)||MIDDLE EAST, ASIA PACIFIC AND CENTRAL/LATIN AMERICA (Per stay unless noted)|
|JW Marriott® Hotels||1,000||$10 F&B credit||F&B amenity|
|JW Marriott Resorts||1,000||•||F&B amenity|
|The Luxury Collection®||1,000||•||Amenity||Amenity|
|Marriott Hotels®||1,000||$10 F&B credit||F&B amenity|
|Marriott Resorts||1,000||•||F&B amenity|
|Marriott Vacation Club®||1,000|
|Delta Hotels®||1,000||$10 F&B credit||F&B amenity|
|Delta Resorts||1,000||•||F&B amenity|
|Le Méridien® Hotels||1,000||•||Amenity||Amenity|
|Le Méridien Resorts||1,000||•||Amenity||Amenity|
|Autograph Collection® Hotels||1,000||$10 F&B credit||F&B amenity|
|Autograph Collection Resorts||1,000||•||F&B amenity|
|Renaissance® Hotels||1,000||$10 F&B credit||F&B amenity|
|Renaissance Resorts||1,000||•||F&B amenity|
|Courtyard®||500||$10 F&B credit for member + 1 guest, daily||Hotels WITHOUT lounge: F&B amenity OR $10 F&B credit for member + 1 guest, daily Hotels WITH lounge: 500 points per stay AND breakfast in lounge for member + 1 guest, daily|
|SpringHill Suites®||500||F&B item||F&B amenity|
|Fairfield Inn & Suites||500||F&B item||F&B amenity|
|AC Hotels by Marriott®||500||$10 F&B credit for member + 1 guest, daily||F&B amenity OR $10 F&B credit for member + 1 guest, daily|
|Moxy® Hotels||500||$10 F&B credit for member + 1 guest, daily||F&B amenity OR $10 F&B credit for member + 1 guest, daily|
|Residence Inn®||500||F&B item||F&B amenity|
|TownePlace Suites®||500||F&B item||F&B amenity|
After 50 nights across the portfolio, members will achieve Platinum Elite status. As part of the Platinum Welcome Gift, members will have the option of choosing points, an amenity or a breakfast offering – options vary by brand, and The Ritz-Carlton, EDITION, Marriott Vacation Club, Gaylord Hotels, and Design Hotels do not participate in the breakfast offering option. A breakfast offering is new for Courtyard, AC Hotels by Marriott, Moxy Hotels, Protea Hotels and participating resorts. Brands that are currently offering lounge access will continue to offer complimentary breakfast as part of the lounge offering.
What is a Suite Night Award™?
Suite Night Awards will be available for Platinum Elite Members who stay 50 nights and Platinum Premier Elite Members who stay 75 nights as an option within their Annual Choice Benefit. A Suite Night Award is a one-night confirmable upgrade to a standard suite or select premium room, depending on the hotel’s availability of those rooms. The number of Suite Night Awards used must match the entire length of stay; it cannot be used for part of a stay (e.g., the first two nights of a five-night stay). Once you request to use your Suite Night Awards for a stay, we’ll check the upgrade availability starting five days prior to arrival and keep checking every day until 2 p.m., hotel local time, on the day before your arrival. We’ll let you know either way if we’re able to confirm the upgrade or not. If it is not available, we’ll return the Suite Night Awards to your account.
What is ambassador service and how will I know if I’ve reached the $20,000 threshold to qualify?
Members who achieve the criteria set for ambassador service (100 nights and US$20,000 in qualifying revenue every calendar year) are matched with a personal ambassador. This ambassador serves as a single point of contact for all the member’s needs. The personal ambassador can help arrange anything—transportation, sightseeing, restaurant reservations, spa treatments—or help with membership questions. Our ambassadors will do their best to get to know their assigned members to understand what means the most to them when traveling, to anticipate their needs and to ensure our hotels are prepared for their arrival. Beginning in August, once you’ve stayed 50 nights at our hotels, your year-to-date spending will appear in your online account so you can easily track your progress toward an ambassador. Ambassador Service will be honored in for SPG members that stay 100 nights at SPG hotels in 2018.
What is the Your24™ benefit?
Your24 is a benefit for Platinum Premier with ambassador Elite Members with 100 nights and $20,000 in qualifying annual revenue. With Your24, you’ll have the flexibility of choosing your check-in. For example, check in at 9 p.m. and check out 9 p.m. on the day of departure. This service must be requested through your ambassador.
What is happening to Lifetime status?
In August, we’ll have three Lifetime Elite tiers, each with its own nights and Elite tenure thresholds. Once you achieve a Lifetime Elite tier, you’ll never go below it, and your points will never expire. If you have previously achieved Lifetime Elite status in Rewards or SPG, we will honor that Lifetime Elite status in the new program (see below). In addition, when you combine Rewards and SPG accounts we will combine your lifetime activity across both toward Lifetime Elite status in the new combined program. Members will have until year-end 2018 to complete stays in order to achieve the Lifetime Elite status thresholds to be grandfathered in at the previous thresholds for Rewards or SPG. Existing Lifetime Elite members will receive the following status in August: SPG:
- Lifetime Gold members receive Lifetime Gold Elite status
- Lifetime Platinum members receive Lifetime Platinum Elite status.
MARRIOTT REWARDS/THE RITZ-CARLTON REWARDS:
- Lifetime Silver Elite members receive Lifetime Silver Elite status.
- Lifetime Gold Elite members receive Lifetime Platinum Elite status.
- Lifetime Platinum Elite members are grandfathered into Lifetime Platinum Premier Elite status.
WHAT IS HAPPENING TO LIFETIME STATUS?
Starting August, 2018, there will be three Lifetime Elite tiers, each with its own nights and Elite tenure thresholds.
Once you achieve a Lifetime Elite tier, you’ll never go below it and your points will never expire. If you have previously achieved Lifetime Elite status in Rewards or SPG, we will honor that in the new program (see below). And, when you combine your Rewards and SPG accounts, all of your lifetime activity will be applied toward Lifetime Elite status in the new combined program. To achieve Lifetime Elite status thresholds, members will have until the end of 2018 to complete stays and be grandfathered in at the previous thresholds for Rewards or SPG.
For SPG, existing Lifetime Elite members will receive the following status in August:
Lifetime Gold members receive Lifetime Gold Elite status
Lifetime Platinum members receive Lifetime Platinum Elite status
For Marriott Rewards/The Ritz-Carlton Rewards:
Lifetime Silver Elite members receive Lifetime Silver Elite status.
Lifetime Gold Elite members receive Lifetime Platinum Elite status
Lifetime Platinum Elite members are grandfathered into Lifetime Platinum Premier Elite status
When will the Lifetime Platinum Premier status I earned be reflected in my account?
If you earned Lifetime Platinum with Rewards, your new Lifetime Platinum Premier status should be reflected in your newly combined account. If you achieve 750 nights and 10 years Platinum Elite status by December 31, 2018, you will also earn Lifetime Platinum Premier status. Your account will reflect this newly earned status in your account in January 2019.
Can I earn Lifetime status under the legacy requirements (active prior to August 2018) for Lifetime Elite status in Marriott Rewards, Ritz-Carlton Rewards or SPG? If so, when will I be notified of my Lifetime Elite status?
Yes, in addition to earning based on the new criteria, members can earn Lifetime Elite Status under the legacy requirements through the end of 2018. If Lifetime status is achieved by legacy requirements, between August and December 31, 2018 you will receive notice of your updated Lifetime Elite status in January 2019. If Lifetime status is achieved based on the new criteria, you will be notified both in August 2018 as well as any time it is achieved through the end of the year. Example: An SPG member has 300 Lifetime nights, 4 years of Gold Elite Status, and 1 year of Platinum Elite Status after August, 2018. Under the SPG legacy Lifetime requirements, this member would earn Lifetime Gold Elite status which would reflect in their account January 2019.
If I will not be grandfathered into Lifetime Platinum Premier Elite, will I have the ability to earn into this level in 2018?
Yes, members can earn Lifetime Platinum Premier Elite in 2018 if they achieve 750 Lifetime nights and 10 years at Platinum Elite status. This requirement is only for 2018 and will not be continued in future years. Members will receive notice of this Lifetime achievement in January 2019.
How are years at tenure calculated for Legacy MR and RCR members?
We are keeping members “whole” in the applicable night tier in which they earned their Elite status. Example: If a member has 4 years of Elite status at the 50 night level (Gold Elite status) they will be counted in August and beyond as 4 years at the new 50 night level (Platinum Elite status). Only the names of the levels are changing. How we account for tenure is not changing.
Co-brand Credit Cards & Benefits
I have a Marriott Rewards, Ritz-Carlton Rewards or SPG credit card; what do I need to know?
You should continue to use your existing card to earn points and enjoy benefits at more than 6,700 hotels and resorts worldwide. If you’ve linked your loyalty accounts, you can transfer points today and redeem for free nights at your choice of 29 distinct brands. You will also continue to earn your existing card benefits until August (see the next FAQ), including Free Night Awards and Elite status if currently provided by your credit card.
Come August, how will my existing credit card benefits change?
Some credit cards will have new, enhanced benefits that take effect between August and early 2019. Beginning in August, you’ll be able to earn and redeem points across all participating SPG and Rewards hotels with one loyalty account. If your credit card gives you Elite status, your status will be recognized across all our hotels. If you have an SPG credit card, the rate at which you earn points will change. For more specific details on how your card benefits will change in August, click here >. For more information on Elite status for the program, click here.
I have a Free Night Certificate from a Marriott Rewards or Ritz-Carlton Rewards credit card. Can I use it at an SPG hotel (or vice versa) after August?
Members may book a redemption reservation with an existing Free Night Certificate under the current terms up until August 2018, even if the arrival date is after August 2018. Starting in August, any outstanding Certificates will be updated from Category-based to points-based values in the new combined redemption chart and may be used for stays at Rewards or SPG hotels up to the points value displayed on your updated Certificate. For example, you will be able to apply a Marriott Rewards Free Night Certificate to an SPG stay, or an SPG Free Night Award to a Marriott Rewards stay. Ritz-Carlton Rewards Free Night Certificates can also be applied to Marriott Rewards and SPG hotels.
Can I still sign up for a Marriott Rewards, Ritz-Carlton Rewards or SPG credit card?
Absolutely. Marriott Rewards, Ritz-Carlton Rewards and SPG will continue to offer credit cards. However, some credit card benefits are subject to change. You can sign up for whichever credit card is right for you. For more specific details on our credit card options, click here >.
Will you be introducing any new credit cards in 2018?
Yes, we will be introducing exciting new credit cards later this year. SPG will be launching a new U.S. luxury credit card with American Express. Marriott Rewards will be releasing a new U.S. consumer card with Chase and Visa. For more specific details on our credit card options, click here >.
New Member Number/Combine
Which SPG® members are receiving a new member number?
All SPG members will be receiving a new member number.
Why am I receiving a new SPG member number?
SPG members will receive a new 9-digit account number to align with the specifications of our new loyalty system and to make sure there are no duplicate accounts.
When will I receive my new SPG member number?
You will receive the new number via email starting August 19 (for members opted into email) or while logging in to spg.com. You will still be able to log in to your account with your email or current password, unless you elect to change it.
What do I need to do with my new member number? How will this impact future reservations I’ve already booked?
New member numbers will be automatically applied to any existing reservations and linked with your Starwood Preferred Guest® Credit Card(s) from American Express. Remember to apply your new number to any new hotel reservations and meetings/events bookings that you make and confirm that any travel partners have your updated information.
When I combine my SPG and rewards accounts, how can I choose which number/profile to keep?
To choose the number/profile you want to keep, start the combine process by entering through the site you want to keep. So, if you prefer to keep your SPG account, start from the SPG site. If you prefer to keep your Marriott Rewards® or The Ritz-Carlton Rewards® login, start from the Marriott Rewards site. TIP: All SPG members will receive a new 9-digit member number, so an SPG profile would be under that new number. But don’t sweat your profile choice. Regardless of what profile you keep, you’ll get the same great benefits.
Once you’ve combined your SPG and Rewards accounts, be sure to update your email preferences to receive program updates.
Why should I combine my accounts?
By combining your accounts, you’ll have a single account login and profile. All of your eligible stays and points will be in one account; your combined nights could elevate you to a new Elite status. Plus, combined points balances can be used to book and redeem across 6,700 hotels across 29 participating brands.
How do I combine my accounts?
What login information will I use after I combine my accounts?
Once you combine your accounts, you will have a single account login (email/member number and password) and profile across Marriott.com, SPG.com and our mobile apps. For example, if you started the account combine process from your SPG profile, you will keep that profile. This will be your account and login moving forward; your other account will be locked and you will no longer be able to log into it.
I understand on 8/18, if I have both an SPG and Rewards account, I’ll need to combine my accounts to receive the highest status and have one account. Is there a way I can choose which number/profile I’d prefer to keep?
Yes. Whatever site you enter the combine process from is the profile you’ll keep. If you prefer to keep your SPG account, start from the SPG >site. If you prefer to keep your Marriott Rewards® or The Ritz-Carlton Rewards® login, start from the Marriott Rewards > site. Tip: Keep in mind that all SPG members will receive a new 9-digit member number, so an SPG profile would be under that new number. But don’t sweat your profile choice. Regardless of what profile you keep, you get the same great benefits!
Once you’ve combined your SPG and Rewards accounts, be sure to update your email preferences to receive communication around program updates.
What if I have more questions around combining?
You can learn more about the process and the benefits of combining here
Meetings & Events
Are there changes to SPG Pro and Rewarding Events?
Members of both programs will be able to earn points for meetings and events through the new Rewarding Events structure. SPG Pro will end in August. We will honor any existing meeting and event contracts on the books at the new earning rate. Starting in early August, you can book meetings and events across all brands (except for Residence Inn, TownePlace Suites, Design Hotels and Marriott Executive Apartments) and if you provide your membership number at time of signing, you are eligible to earn benefits under the new Rewarding Events construct including base earn and bonus points based on Elite level (if applicable).
What will happen to my SPG Pro account in August?
In August, the SPG Pro reference on your SPG account will be removed and as Starpoints® will become points, your balance will be multiplied by three during a one-time conversion. Members will be able to earn points for meetings and events through the new Rewarding Events structure.
I book meetings and groups with Rewards and SPG. What do I need to do to ensure I receive benefits through SPG Pro or Rewarding Events for group business?
SPG Pro will end in early August and members of the current programs will earn under the new Rewarding Events program. We’ll notify you when you can combine your Rewards and SPG accounts into one single account with one number. Make sure to include this number in the contract and throughout your engagement with the hotel.
What should I do if still have questions about my Marriott Rewards, The Ritz-Carlton Rewards or SPG account and reservations?
Please get in touch with us; we’re here to help:
- Marriott Rewards: Call Member Support in the U.S. and Canada at 877-267-4370 (toll-free), or locate the nearest Member Support number from our worldwide list >.
- The Ritz-Carlton Rewards: Call Member Support in the U.S. and Canada at 866-922-6882 (toll-free), or locate the nearest Member Support number from our worldwide list >.
- SPG: Call Member Support in the U.S. and Canada at 888-625-4988 (toll-free), or locate the nearest Member Support number from our worldwide list >.
Why are some of my recent stays not reflected in my account?
You may not see some of your recent stays in your account, but there’s nothing to worry about. They will be posted soon.
Encountering an issue not listed here?
Please let us know by using our “Contact Us” form. Select “Marriott.com support” as your topic.
Need additional help?
Please try Help Central >.