Note: Any time Rewards is mentioned in these FAQs, it applies to Marriott Rewards® and The Ritz-Carlton Rewards®.
What is the name of the newly combined company?
Marriott International, Inc.
How do I book a Starwood Preferred Guest® (SPG®) participating hotel now that the companies have combined?
Does anything change with a reservation that I previously made at a hotel in the Marriott®, Ritz-Carlton® or Starwood® portfolios?
No. Your existing reservations won’t change at all.
Can I book Marriott, Ritz-Carlton and SPG participating hotels on the same site or in the same app?
Not right now. For the time being, the programs are continuing to operate separately. You may continue to book your hotel stays through various booking channels, including:
What brands are in the overall portfolio?
The newly combined company has 30 brands, with 29 participating across our loyalty programs. From midscale to luxury hotels, whatever type of stay you want, we’ve got you covered. Check out Our Brands to learn more.
What does the merger mean for my Rewards and/or SPG account?
The loyalty programs will continue to operate as separate entities for some time — we don’t anticipate combining the programs until 2018. Your Rewards account will have its own login, points balance and associated hotels. The same goes for your SPG account. Now that the two companies have merged, you can link your Rewards and SPG accounts. We encourage you to do this so you can get the best benefits across the portfolio. Please note, the policy remains that you can be a member of either Marriott Rewards or The Ritz-Carlton Rewards, but not both programs.
In how many destinations and countries do you have properties?
We now have over 5,700 properties in more than 110 countries around the world, giving you access to explore the world’s most admired destinations.
Will you keep all 30 brands?
Yes, we are keeping all of our brands.
What is changing with the merger?
We want you to take advantage of the best of both programs. That means a few things:
- You can now link your Rewards and SPG accounts.
- Your highest status level* will now be matched across all of your accounts.
- You can transfer points between your accounts.
*Note: This applies to your highest non-promotional status level.
Will I be able to use a Marriott GiftCard at SPG participating hotels?
Not at the current time.
How will this impact airline partner status programs (e.g., Marriott and United/RewardsPlus, Starwood and Delta/Crossover Rewards)?
Marriott Rewards and SPG will continue to operate separately, including all existing partnerships. Members that link their accounts and receive a status match will be able to fully participate in these relationships.
The Rewards and SPG programs are still going to operate independently. But they’re working together in exciting new ways. Here’s the deal:
Will Rewards and SPG be turning into one program?
These are two of the best programs in the industry, and we want you to benefit from everything that makes SPG and Rewards great. We don’t anticipate that the two programs will come together before 2018, and we will keep you informed of any updates. In the meantime, there’s no change to how you book reservations, manage your accounts or earn Elite night credits, points and miles in the current programs.
Can I earn Starpoints® and receive SPG benefits during stays at hotels in the Rewards portfolio? And can I earn Rewards points and receive Rewards benefits for stays at hotels in the SPG portfolio?
You’ll continue to receive SPG benefits at hotels participating in the SPG program and Rewards benefits at hotels participating in the Rewards program. But you can’t earn or use benefits across programs — SPG hotels will not offer Rewards benefits, and Rewards hotels will not offer SPG benefits. You’ll only get your points and benefits at a hotel if you’re enrolled in the program in which that hotel participates, so it’s a good idea to sign up for both SPG and Rewards if you haven’t already. While the programs will remain separate for some time, learn more about how you can gain access to benefits across both programs through Status Match and Points Transfer.
Will I be able to combine stays in both programs towards my status?
We anticipate that all three Loyalty programs will continue to run separately through early 2018, and your accounts remain separate. You’ll only earn credit for stays at a hotel if you’re enrolled in the program associated with that hotel, so it’s a good idea to sign up for both SPG and Rewards if you haven’t already.
Are there any hotels in the combined portfolio that will not participate in any of the loyalty programs?
Will I see all of my reservations for Rewards and SPG participating hotels in the Marriott, Ritz-Carlton or SPG apps?
You’ll see your reservations for Rewards hotels in the Marriott and Ritz-Carlton apps and reservations for SPG participating hotels in the SPG App.
Can I see my points earned at SPG participating hotels in my Marriott Mobile App or Ritz-Carlton Mobile App, and vice versa?
If you’re an SPG member, your SPG App will show your points earned. If you’re a Rewards member, you can see points earned in the Marriott or Ritz-Carlton app. You’ll continue to earn Rewards points at Rewards participating hotels and Starpoints at SPG participating hotels.
As a Gold or Platinum member of the Rewards or SPG program, how will my room upgrade benefit be impacted?
Your upgrade benefits within either program remain unchanged. Both programs will maintain the current policies for suite upgrades, as well, until further notice.
Can I use the Mobile Check-In and Checkout feature available on the Marriott and Ritz-Carlton apps at SPG participating hotels?
No, these features are not available at SPG participating hotels at this time. We are working to make these features available at all of our hotels in the future.
What happens to my existing Rewards points or Starpoints?
Your Rewards points will live in your Rewards account and your Starpoints live in your SPG account. The programs will continue to operate as separate entities for some time. In fact, we don’t expect the programs to merge until 2018. You’ll use Rewards points on Marriott.com or RitzCarlton.com and Starpoints on SPG.com. You can’t use one program’s points directly within the other program, but once you’ve linked accounts, you can transfer them between your accounts in order to redeem across the combined portfolio.
How do I know which program a hotel is in?
It’s easy; go to Our Brands to see what hotels participate in each program.
Can I earn Rewards Elite night credits for staying at an SPG participating hotel (or vice versa)?
Because the programs remain separate, you earn Elite nights in the program associated with the hotel you’re staying at. For example, if you spend two qualifying nights at a Sheraton®, the credits apply to your SPG account, not your Rewards account.
Do I have to do anything different to earn for a qualifying stay?
Just make sure your corresponding account number is on the reservation. If you’re booking a Rewards participating hotel, include your Rewards account number. If you’re staying at an SPG participating hotel, use your SPG number.
Keep in mind that if you’re an SPG member and you’re staying at a Rewards participating hotel, the staff there won’t know the preferences from your SPG account, or vice versa. Since the programs are separate, you’ll have to set your preferences for each.
I’m new to one of these programs. How do I book a hotel with points?
To book a Marriott Rewards participating hotel with points, go to Marriott.com and check the “Use Points” box when you search for a hotel. This will show a hotel’s category/tier and the number of points you need for each night. You can get the rundown of categories and points here. Be sure to visit the Use Points page to learn about other redemption offers such as Cash & Points and PointSavers. To learn more about Rewards member benefits such as Points Advance or Points Sharing, please visit the Marriott Rewards Member Benefits page.
To book a Ritz-Carlton Rewards participating hotel with points, go to RitzCarlton.com and check the “Use My Rewards Points” box when you search for a hotel. This will show a hotel’s category/tier and the number of points you need each night. You can get the rundown of categories and points here. Visit the Use Points page to learn about other redemption offers such as Cash & Points and PointSavers. To learn more about member benefits such as Points Advance or Points sharing, visit The Ritz-Carlton Rewards Membership Benefits page.
To book an SPG participating hotel with Starpoints, go to SPG.com. Your hotel search results will show the category/tier and number of points needed for free night redemption, including Cash & Points. You can also learn more about the complete collection of SPG redemption options, including an SPG rewards chart, at spg.com/redeem.
Using Points Across Programs
You can’t book a Rewards hotel directly with SPG Starpoints (or vice versa), but once you’ve linked accounts you can transfer points and then book. Here’s how that works.
Can I get Rewards Member Rates at SPG participating hotels, and vice versa?
I’m in Marriott Rewards Elite Concierge or have ambassador through SPG. Do these benefits now work at all hotels?
Elite Concierges are associated with Marriott Rewards and ambassadors are associated with SPG, so they’ll remain within their respective programs. Your SPG ambassador can only make requests at SPG participating hotels and your Elite Concierge can only assist with requests at Rewards participating hotels.
Do point transfers apply to my Lifetime Status qualification?
Nothing has changed in this regard – transferring points is not an activity that impacts Lifetime Status qualification in either Rewards or SPG.
I am on track to earn Lifetime Status in 2016 or 2017. Should I continue to work toward it if there will ultimately be a new program announced?
Yes, you should certainly continue on your path to Lifetime Status qualification with Rewards or SPG. Lifetime Status is an accomplishment that we will always celebrate and recognize, whether in your earned program today or in a new, combined program in the future.
What will happen to my Lifetime Status when the programs merge together in the future?
Rest assured we will always recognize your Lifetime Status, whether it is today in your earned program or in the future with a new, combined program.
I have a free night certificate or other promotional item (e.g., free breakfast, resort credit) from Rewards. Can I use it at an SPG participating hotel (and vice versa)?
No, all credits or certificates associated with a specific program have to stay within that program. You can’t apply a Rewards certificate on an SPG stay or a SPG Free Night Award on a Rewards stay.
Can I give my SPG Elite Thank You Certificates to Marriott employees?
At this time, the SPG Elite Thank You Certificates can only be awarded to employees working at a hotel participating in the SPG program, or at a call center affiliated with the SPG program.
I have a credit card that’s associated with Marriott Rewards, The Ritz-Carlton Rewards or SPG. Will anything be changing?
You can keep using your card as you do today. Your credit card will continue to link to the program it’s associated with, and you will continue to accumulate points with that program.
Once you’ve linked accounts, you can transfer points earned through your credit card in one program to another program. If you’ve earned Elite night credits through your credit card, you can’t transfer those. However, if your card has given you Elite status, that status can be applied across programs through Status Match.
Can I still sign up for the credit cards associated with the Marriott Rewards, Ritz-Carlton Rewards and SPG programs?
Yes, Marriott Rewards, The Ritz-Carlton Rewards and SPG will remain separate loyalty programs for some time. You can sign up for whichever credit card product is right for you, whether one credit card or multiple credit cards.
My annual fee is coming up soon. Should I pay it or cancel my credit card?
Your credit card won’t be changing so there’s no need to cancel it. If you pay your annual fee, you’ll continue to earn points in the card’s associated loyalty program. You can also now transfer those points between your program accounts; so if you have a Marriott Rewards credit card, you’ll earn points as you always have with it, but you can transfer them to your SPG account to use there (and vice versa).
You can now link your Marriott Rewards or Ritz-Carlton Rewards account with your SPG account. Prepare for the best of both worlds.
How can I see my Rewards and SPG information in one place?
In short: You can’t. At least not right now. Since they’re still two separate programs, your Rewards and SPG account balances and reservations won’t be combined and won’t appear in one central place. Log into Rewards to see activity in that account; log into SPG to see your account information there.
What happens to my Elite status expiration date?
Nothing will change until you link your accounts. Once you do that, your Elite status expiration date is based on whatever year your higher status program expires.
For example, if you are a Marriott Rewards member with Silver Elite status through February 2017 and an SPG member with Platinum status through February 2018, once you link accounts, both accounts would be Platinum level. Your Rewards account would have a new expiration date of February 2018, and your SPG expiration date would remain unchanged. If you achieve Platinum status with SPG again in 2017, the status expiration on both accounts would extend to February 2019.
As another example, if you’re an SPG member with Platinum status for two more months, and a Ritz-Carlton Rewards member with Silver status for 10 months, you’d be Platinum for two more months. If you do not qualify to have your Platinum status renewed at the end of those two months, but you qualified for Gold status, your SPG status will drop to Gold with an expiration of February 2019. Your Ritz-Carlton Rewards account would then also be Gold until February 2019.
I’m active in one program but not in the other. Do I have to be active in both accounts to keep my points from expiring?
Yes, but each program has slightly different rules.
SPG: Your SPG account needs to stay active in order to keep your points, even if it’s linked to a Rewards account. It’s easy to keep the account active — you can link it to Rewards, transfer points to Rewards or redeem them at SPG. All these things count as activity, and your account won’t expire unless you have 12 months of no activity.
Note: You can only link an active SPG account to your Rewards account. If you need to reactivate an expired account, call the SPG Customer Care Center.
Linking your accounts and transferring points does not count as qualifying activity for points expiration, but redemption does count. Rewards doesn’t deactivate accounts, but we do have a term that states we may deactivate your account after five consecutive years of no activity.
I forgot the password to my Rewards or SPG account.
No problem; you can reset your passwords here:
- Marriott Rewards forgot password instructions
- The Ritz-Carlton Rewards forgot password instructions
- SPG forgot password instructions
Once your Rewards and SPG accounts are linked, you’ll instantly receive Status Match across both programs. If you currently have Elite status in one of the programs, your highest Elite status level will apply across all accounts.
What is Status Match?
It’s simple: Take your highest status in a Marriott Rewards, Ritz-Carlton Rewards or SPG program. Now that’s your status across both Rewards and SPG.
For example, if you’re Platinum in SPG and Silver Elite in Marriott Rewards, you’ll now be Platinum in both programs.
Here’s the full breakdown*:
|Platinum Including Platinum Premier||Platinum||SPG Platinum (including those at the 50th, 75th and 100th night benefit tiers)||Platinum|
|Silver||Preferred Plus||Preferred Plus||Silver|
*Note: This applies to your highest non-promotional status level.
How do I get a Status Match?
Status Match is automatic — you just need to link your accounts. Once your accounts are linked, you’ll see a message that confirms the link and your Status Match across accounts. Your online accounts and mobile app will then reflect your updated status in both programs. It may take up to 24 hours for your Status Match to reflect on upcoming or current stay details.
Linking accounts is easy. Here’s the process:
- Go online to link from one of your accounts: SPG, Marriott Rewards or The Ritz-Carlton Rewards.
- Log into your Rewards or SPG account.
- Log into the other account by providing your login credentials.
- If you are not already a member of the other program, there’s never been a better time to join! Just enroll online and then proceed to link your accounts.
You can only link accounts online. Here are some places you cannot link your accounts:
- Marriott Mobile App, The Ritz-Carlton Mobile App or SPG App
- Checking in at a hotel
- Calling Rewards Customer Service or SPG customer contact center
- Your Elite Concierge or ambassador
Note: If you think you have multiple accounts in the same program, read this before linking accounts.
If my Rewards Elite status is higher than SPG, will I get the same level of status at SPG? What about from SPG to Rewards?
Yes! While the two programs are still separate, once you link your accounts the program where you have lower status will automatically increase to match your higher level status in the other program.
It doesn’t matter if your Rewards or SPG level is higher. Both programs will recognize you at the higher level.
I have Elite status in one program but am not a member in the other. Can I still get a Status Match?
Yes you can! But you need to join both programs. You can enroll as part of the Account Linking process. Sign up for an account in the program you don’t have, link your accounts, and voila: You’ll have Elite status in both!
Will my Lifetime Status be recognized in the other program via Status Match?
We appreciate your loyalty! We will continue to recognize your existing Lifetime Status in the program where you earned it today, and in any new, combined program in the future. Since Rewards and SPG are still two separate programs, linking accounts will not result in Lifetime Status in the other program. However, your Elite status will be matched to the same Elite tier in the other program.
Okay, so I just got Status Match. Now what?
Benefits at Rewards hotels. Benefits at SPG hotels. You get the best of both worlds. Not sure what those benefits are? Each program is still its own entity, so each has different benefits. They’re going to run separately for now; in fact, we don’t anticipate the programs merging until 2018. So, while you get all the benefits, you can only get Rewards perks at Rewards participating hotels and SPG perks at SPG participating hotels; you can’t apply them across programs.
If you’re staying at a Rewards participating hotel, make sure to add your Rewards account number to your reservation. Same for SPG if you’re at an SPG participating hotel. As long as you include the proper account number for that hotel, you’ll enjoy all the benefits of your Elite status there.
What happens if I don’t have enough stays to keep my current status in either program?
Once your accounts are linked and your status is matched, both accounts levels move together. If you’re not traveling as much and your status moves down, it’ll move down in both accounts if you no longer have the higher status in either program.
Will everyone get a Status Match upgrade?
Everyone gets Status Match, but if you’re already the same level in both programs, you’ll keep that level. Not everyone will get a Status Match upgrade. Upgrades come in when one of your accounts is a higher level than the other. The lower one will be upgraded once the accounts are linked. Check out the Status Match chart.
I have attained Lifetime status in one of the loyalty programs already. Will that be recognized in the Status Match to the other program?
Don’t worry; you’ll continue to enjoy all the benefits of Lifetime status in the program in which you earned it. We are initially matching your tier status between programs, and when the programs are combined in the future, we’ll consider ways that preserve the continued recognition of our most valued lifetime customers.
What happens if you have a promotional or temporary status level?
Your Status Match will apply to your pre-promotional level. But your promotion is still active — so if you achieve what’s needed for the next level of status, you’ll get a matched upgrade on both accounts.
Here’s an example: Say you’re Silver Elite in Rewards, but you temporarily have Gold Elite status through the Taste of Gold program. If your SPG status is lower than that, you’ll get a Status Match for the Silver level. If you earn Gold Status through the promotion, you’ll get Gold in both programs. If you’re already Platinum in SPG, then your Rewards promotion doesn’t matter — you’ll automatically jump up to Platinum Elite status in Rewards, too.
Is Status Match permanent? Will it continue when the programs combine?
Once your status is matched, it’ll stay that way until your status expiration date across the programs. The loyalty programs are going to remain separate for now, so think of your status as your one status across the programs. If you stay enough at Rewards hotels to reach the next Rewards Elite status level, your SPG status will be upgraded, too. Same goes if you prefer to stay at SPG participating hotels. This should allow you to enjoy the best of both programs for as long as they continue to operate separately.
Is there a deadline for Status Match?
No, link your accounts whenever you want. We’ll match your status as soon as you do.
Can I get Status Match if I live outside the United States?
Status Match is global; all Rewards and SPG members are eligible.
Does Status Match keep my Rewards points from expiring?
Does Status Match keep my SPG account from expiring?
A Status Match upgrade is a qualifying activity to keep your SPG account from expiring. You’ll just need to have another qualifying activity in the next 12 months in order to keep your SPG account active.
Can I get Status Match via the Marriott Mobile App?
You can now transfer points between your Rewards and SPG accounts. Here are all the details.
How do I transfer points between my Rewards and SPG accounts?
Transferring points is easy, fast and free.
Once you do that, just log in to your online account at Marriott.com, RitzCarlton.com or SPG.com and follow the easy steps to initiate the transfer.
You won’t be able to transfer points by contacting the SPG or Rewards Customer Service Centers.
What’s the conversion rate between SPG Starpoints and Rewards points?
We’ve developed a conversion rate that brings the value of the points in each program on par with the other. Here’s the breakdown:
1 Starpoint transfers to 3 Rewards Points
3 Rewards Points transfer to 1 Starpoint
For example, if you transfer 9,000 Rewards Points to your linked SPG account, 9,000 Rewards points will be removed from your Rewards account and 3,000 Starpoints will be added to your SPG account.
How many points can I transfer between Rewards and SPG?
You can transfer up to the full balance of your account in increments of 1,000 points into the linked account.
How long does it take for my transferred points to appear in my other account?
It’s instantaneous. Once you transfer, you can redeem your points for stays, merchandise or experiences immediately.
Can I transfer points to someone else’s account?
Right now you can only transfer points between your own accounts. And remember, you can only transfer between linked accounts.
How can I cancel or reverse a Points Transfer?
Since the transfer happens instantly, you can’t stop or reverse a Points Transfer. But you can always retransfer the points back to their original account.
Can I use transferred points for any redemption option?
You can use transferred points on any redemption opportunity in both programs.
Here are some of the ways you can use your transferred points:
- Complimentary nights at any of our Rewards or SPG participating hotels
- Mix Cash & Points for your stay
- Brand name merchandise and gift cards
- Once-in-a-lifetime member experiences
- Charitable donations and more
Can I transfer points I earned through an interest in Vistana™ Signature Experiences or Marriott Vacation Club®?
Points earned through an interest in Vistana Signature Experiences or Marriott Vacation Club may not be transferred between SPG and Rewards.
If I transfer points from my Rewards account to SPG, does it count as activity against points expiration?
Transfers don’t count as a qualifying activity in the Rewards program, so transferring points won’t keep your points balance from expiring.
If I transfer points from my SPG account to Rewards, does it count as activity against points expiration?
SPG Starpoints don’t expire as long as your account remains active. Linking and transfers count as activity.
I have a mix of Elite night credits across my Rewards and SPG accounts. Can I transfer those, too?
No, only points can be transferred. Elite night credits stay with whichever program you earned them in.
Earning and Redeeming Points
Your guide to earning and redeeming points with Rewards and SPG.
I’m an SPG member. Can I earn Starpoints and Elite night credits at Marriott hotels?
No, you can only earn SPG Elite night credits at SPG participating hotels.
If you stay at a Rewards participating hotel, you can only earn points in a Rewards account. If you don’t have an account, you can sign up. Once you have an account in both programs, you can link them and transfer points between them.
I’m a Rewards member. Can I earn Rewards points and Elite night credits at SPG hotels?
No, you can only earn Rewards points at Rewards participating hotels and Starpoints at SPG participating hotels. You’ll need two accounts — one for each program. If you don’t have an SPG account, you can sign up. Additionally, you can link your accounts to be able to transfer points between the programs.
How many points will I earn at each participating hotel?
Each hotel program has its own points earning structure. This has not changed. To see how many points you’ll earn for stays within each program, click here:
How do I turn Rewards points into Starpoints? And Starpoints into Rewards points?
Once your accounts are linked, you can transfer points between them. Go to the Points Transfer section for more details on how to easily transfer points between programs.
Do I need to choose one program and transfer all my points into that one, or can I have a balance in both?
Totally up to you! You can keep all your points in one program or keep different balances in each. There’s no minimum balance. We encourage you to take advantage of both programs and earn and redeem points in each of them.
Just remember that your points activity will tie to whatever hotel you’re staying at; stays at Rewards participating hotels earn Rewards points, and stays at SPG participating hotels earn Starpoints.
SPG Pro and Rewarding Events
SPG and Rewards are continuing as separate programs for now, so your SPG Pro and Rewarding Events accounts won’t be affected. Here’s more info about that.
I’m an SPG Pro member, and I have booked several meetings at Starwood hotels for arrival in 2017, 2018, etc. Will I earn SPG Pro benefits on those events?
For the foreseeable future, until the SPG and Rewards programs are fully merged, there are no planned changes to the SPG Pro earning process for meetings and events. Because SPG is still operating as a separate loyalty program, you should just keep using SPG Pro as you have been. You’ll continue to earn benefits for SPG Pro on meetings at SPG participating and partner hotels. For meetings that you have booked in 2018 and beyond, we will be determining the simplest way to get you the full credit you’ll earn as we work to harmonize the programs in the future.
I am an SPG Pro member; will I earn benefits for meetings at Marriott hotels?
For now, our loyalty programs will remain separate, so SPG Pro members will only earn benefits for meetings and events at SPG participating or partner hotels.
If you’re an SPG Pro member and want to book an event at a Marriott Rewards hotel, consider earning benefits through Rewarding Events. You’ll then earn points and Elite night credits through it and can always transfer your points into your SPG account.
I am a Rewards member; will I earn Rewarding Events benefits for meetings at SPG participating and partner hotels?
For now, our loyalty programs will remain separate, so Rewards members will only earn benefits for Rewarding Events meetings and bookings at Marriott Rewards or The Ritz-Carlton Rewards hotels.
If you’d like to book a meeting or event at an SPG hotel, consider joining SPG Pro and you’ll earn benefits there. You can always transfer your points into your Rewards account.
I’m currently registered for an SPG Pro or Rewarding Events promotion. Will my earnings continue after the merger?
You bet. Promotions at SPG Pro and Rewarding Events will continue as they have because the programs are still running independently. We don’t anticipate launching a combined program for some time, so feel free to keep participating in your promotions. Simply manage your SPG and Rewards accounts as you normally do.
I earn benefits (points and nights) when I book meetings at Rewards and/or SPG participating hotels. What happens with that?
I book meetings and groups with Rewards and SPG. What do I need to do to ensure I receive benefits through SPG Pro or Rewarding Events for group business?
For now, our loyalty programs will remain separate, and we don’t anticipate launching a combined program for some time. Go ahead and continue to book your meetings and groups as you normally do using the same contract language required previously.
If I am registered in an existing Rewarding Events or SPG Pro promotion, will my earnings still be eligible?
Yes, your earnings will still be eligible for that program.
What should I do if still have questions about my Marriott Rewards, Ritz-Carlton Rewards or SPG account?
Please get in touch with us; we’re here to help:
What number do I call if I have a question about reservations?
- For reservations assistance in the US and Canada, call toll-free at 844-683-8958, or contact the worldwide customer service center nearest you
- For reservations assistance at participating SPG hotels in the US, call 877-STARWOOD (toll-free), or locate the worldwide customer service center nearest you